What if I need to adjust the counts due to a disturbance in the store?
Email support@auravision.ai with the store, the affected dates, and a brief description of what happened. The team will review and correct the affected period if appropriate.
If something one-off has skewed your counts — a store event, a power-cut, a fire alarm, a film crew — get in touch at support@auravision.ai with the store, the affected dates, and a brief description. The team will review and correct the affected period if appropriate.
What’s happening
Aura Vision’s counts are deliberately not edited by store-side users — that keeps the data trustworthy across the business. When a genuine disturbance has affected a small window, the platform’s support engineers can flag, annotate, or exclude that period from your reporting without affecting other stores or dates.
What to do
- Identify the store(s) and the affected time window (a specific day, hour range, or several days).
- Email support@auravision.ai with that information and a short description of what happened.
- The team will assess, run an audit if needed, and confirm what correction they’ve made — usually within one business day.
When to contact us
- A one-off in-store event (filming, evacuation, training day, photo shoot) artificially affected counts.
- A power cut or network outage caused data loss you can quantify.
- A till point or display was moved into a camera view temporarily.