What happens if a store closes, relocates or has a refit?
Tell us as soon as the change is confirmed. For relocations we transfer the APU. For refits we re-map the areas against the new layout. For closures we arrange APU return. The earlier we know, the faster we can be live for the new trading period.
Tell us as soon as the change is confirmed. The sooner we know, the faster we can be live for the new trading period.
Relocations
We arrange the transfer of the APU (Analytics Processing Unit) from the old location to the new one, then run the full store setup process at the new site — camera mapping, AI tuning and the entry-count audit.
Refits
If the layout, fixtures or displays change significantly, we re-map the store’s areas against the updated floorplan. The APU itself stays in place; only the boundary configuration changes.
Closures
We arrange the return of the APU and shut down reporting for the closed location.
What to send us
To speed any of these up, include:
- The store name and address.
- Opening and closing dates — when the old layout ends and the new one starts.
- For relocations: the new address.
- For refits or relocations: the new floorplan with camera locations marked, and the area taxonomy you want (departments, zones, fitting rooms, checkout).
When to contact us
Get in touch at support@auravision.ai as soon as the change is confirmed — ideally 2–4 weeks before the new trading date so the setup audit lands in time.