How can I raise a support ticket? | Aura Vision Knowledge Base

Get in touch at support@auravision.ai. Standard support hours are 09:00–17:00 GMT, Monday to Friday.

What’s happening

Every email to that address creates a tracked ticket. You’ll get a confirmation reply and a ticket reference; updates come back on the same thread.

Including the right detail up front cuts resolution time in half:

Store name(s) affected.
What you’re seeing — a screenshot of the dashboard view or a short description of the issue.
When it started — date, time, whether it was triggered by a known change (refit, camera move, network change).
What’s expected — what the data should look like if you have a reference period.

For dashboard or data-quality questions, urgent incidents, account changes, integration issues, or scoping a new use case.