Areas & dwell

Why is the Entry rate above 100% or 1.0X?

Multiple entries by the same person into an area are counted.

High rates may reflect high engagement, or can indicate an opportunity to optimise the customer journey.

Entry rate = Area entries / Store entries

Selecting Entry rate from the metrics selector panel

Viewing the Entry rate metric in the ‘Key metrics’ view

Viewing the Entry rate metric in the ‘Explorer’ view