Setup Overview
Everything about getting Aura Vision running and keeping it running — installation, integrations, data access, account admin and troubleshooting.
Setup covers the operational side of Aura Vision: connecting the APU to your existing cameras, integrating with the rest of your stack, getting data out of the dashboard, and what to do when something needs attention.
Pick a topic below — most setup questions are answered there directly. If you can’t find what you need, get in touch at support@auravision.ai.
Installation & cameras
Glossary
Questions
What happens if we move a camera? How many cameras can be connected? Do you use all of the CCTV camera views? Can you add more cameras? What type of cameras do we need to have? How does the APU connect to our cameras and internet? How is the APU internet and software secured? Our internet is slow, will it still work? What is the difference between the installations for Enhanced footfall and Full-store analytics set up? How can I track the progress of store installations? What internal resources do we need during installation?
Integrations & API
Glossary
Questions
Data access & exports
Questions
Account & store admin
Questions
Connectivity & troubleshooting
Questions
How to check camera and device connectivity How can I raise a support ticket? How reliable is your dashboard and API? What if I need to adjust the counts due to a disturbance in the store? How will I know if I’m losing data? What happens if the Aura Vision device loses power? What happens if the Aura Vision device loses connection to the internet but not the cameras? What happens if the Aura Vision device loses connection to the cameras?