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Getting Started

FAQs

Footfall, Entries & Lines

Areas & Zones

Metrics

Heatmaps

Demographics

How does it recognise age and gender?
How does it recognise staff?
How accurate is gender recognition?
How accurate is Age recognition?
How accurate is Staff recognition?
Does it count infants?
Can we choose custom age groups?
Can I remove an age-group category?
Are there any measures in place to ensure demographic estimates are not biased or discriminatory?
Can demographics be switched on for individual stores / groups of stores?

Headcount Planner

Installation & Setup

What happens if we move a camera?
How many cameras can be connected?
Do you use all of the CCTV camera views?
Can you add more cameras?
What type of cameras do we need to have?
How does the micro PC connect to our cameras and internet?
How is the micro PC internet and software secured?
Our internet is slow, will it still work?
What is the difference between the installations for Enhanced footfall and Full-store analytics set up?
How can i track the progress of store installations?
What internal resources do we need to dedicate during installation?

Security & Compliance

AI & Privacy

Integrations

Data Access & Export

User & Store Admin

Troubleshooting

How to check camera and device connectivity
How can I raise a support ticket?
How reliable is your dashboard and API?
What happens if I need to adjust the Aura Vision counts due to some disturbance in the store?
How will I know if I’m losing data?
What happens if the Aura Vision device loses power?
What happens if the Aura Vision device loses connection to the internet but not the cameras?
What happens if the Aura Vision device loses connection to the cameras?